You have 100 days from the delivery date of your online order to return any item.
You can easily initiate a return through our online returns portal and provide the reason for your return. Your feedback helps us improve our products and services.
How do I register my return?
1. Login to our return portal
You don't need a profile to access our returns portal, all you need is your order number and the postcode for the delivery address or delivery pick-up point.
2. Choose the relevant reason for the return
By providing the reason for the return, you can help us improve our products and services through your feedback.
Do you need more than one label?
If your return requires multiple packages, please register each package separately.
Steps:
- Register the first package containing the initial items in the returns portal.
- Once the label is generated, log back into the returns portal.
- Register the remaining items that fit in the second package.
- Repeat steps 2 and 3 for any additional packages.
This ensures each package has its own unique return label for proper tracking and processing.
I already have a label in my parcel?
If you already have a return label, simply use this and ignore the email with your new return label.
When sending your return, you may use either the return label generated during the online registration process or the label included with your original order—both are valid. However, if you use only the label that came with the box without registering your return online, we won't be able to track the reason for your return.
You don't pay a fee per label you create, but per package you return.